At Adi Chem India Exports, we are committed to providing quality products and professional service to our customers. This Return & Refund Policy explains the circumstances under which products may be returned, replaced, or refunded when purchased or supplied through our business.
This Return & Refund Policy applies to products supplied by Adi Chem India Exports through confirmed business orders, quotations, purchase orders, or other agreed commercial arrangements. The specific return, replacement, or refund terms may also depend on the product, order quantity, destination, and agreed terms of sale.
Customers are requested to inspect the products upon receipt and notify Adi Chem India Exports as soon as reasonably possible if there is any visible damage, shortage, incorrect product, or significant quality issue.
Any claim relating to product quality, quantity, damage, or specification should be supported by relevant photographs, videos, delivery documents, inspection reports, or other appropriate evidence where applicable.
If products are received in a damaged condition, the customer should notify us promptly after delivery. We may request photographs, videos, packaging details, delivery documents, or other information to evaluate the claim.
After reviewing the circumstances, Adi Chem India Exports may, at its discretion and subject to the agreed commercial terms, arrange a replacement, credit, refund, or other appropriate resolution.
If a product supplied is materially different from the product confirmed in the order or agreed commercial documentation, the customer should contact us promptly with the relevant order details and supporting information.
After verification, we may provide an appropriate resolution, which may include replacement, correction of the order, credit, or refund, subject to the applicable terms and circumstances.
Return requests must be submitted to Adi Chem India Exports within a reasonable period after delivery and should include the order details, product information, reason for return, and supporting evidence where required.
No product should be returned without prior confirmation from Adi Chem India Exports. Unauthorized returns may not be accepted.
Products may not be eligible for return or refund in circumstances including, but not limited to:
For agricultural, food, natural, or other perishable products, return and refund eligibility may be subject to product-specific conditions, shelf life, storage requirements, transportation conditions, destination regulations, and the terms agreed at the time of sale.
Customers are responsible for maintaining appropriate storage and handling conditions after delivery where applicable.
For international export orders, return, replacement, cancellation, and refund terms may depend on the agreed Incoterms, shipping arrangements, customs requirements, destination-country regulations, insurance, inspection procedures, and other terms specified in the commercial agreement.
Any customs duties, import taxes, clearance charges, storage charges, demurrage, transportation costs, or other destination-related expenses may be the responsibility of the customer where applicable under the agreed terms of the transaction.
Cancellation requests should be made as early as possible and before the order has been processed, dispatched, manufactured, packed, or otherwise committed for shipment.
Once an order has been processed or dispatched, cancellation may not be possible or may be subject to applicable costs and commercial terms.
Where a refund is approved, the refund amount and method will depend on the circumstances of the claim, the payment method, and the agreed commercial terms.
Approved refunds will generally be processed after the relevant claim, returned goods, documentation, or other required information has been reviewed and verified.
Responsibility for return shipping, transportation, handling, customs, duties, and other related costs will depend on the reason for the return and the terms agreed between the parties.
Where a return is approved due to an error attributable to Adi Chem India Exports, we may consider appropriate arrangements for the associated return or replacement costs.
The processing time for an approved refund may vary depending on the payment method, banking institution, transaction type, and other circumstances. Customers will be informed of the applicable refund process after the claim has been approved.
For business-to-business and export transactions, the return, refund, replacement, inspection, quality, and dispute terms agreed in the quotation, purchase order, sales contract, invoice, or other written commercial documentation shall take precedence where applicable.
We encourage customers to contact us promptly to resolve any issue relating to a product or order. We will make reasonable efforts to review and resolve genuine claims in accordance with the applicable commercial terms and laws.
Adi Chem India Exports reserves the right to update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal and regulatory requirements. Any revised version will be published on this page with the updated date.
If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:
Adi Chem India Exports
Address:
E-601, Vedant Residency, Near Madhavraj Bunglow,
Opp. Maruti Suzuki Showroom, S.P. Ring Road,
Vastral, Ahmedabad, Gujarat - 382418
Email: adichemindia2016@gmail.com
Phone: +91 73835 04180
Last Updated: August 21, 2026